BSAVA Manual of Small Animal Practice Management and Development 1st Edition - Carole Clarke

Descriere

This is more than just a management book Written by a range of experienced authors who have designed and built surgeries managed veterinary staff bought and used the equipment and cleaned the floors this Manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business whether established or new. Following a brief foray into the construction planning process each area of the practice both clinical and non-clinical is considered in detail -- its design equipment and maintenance and the organization and management of the clinical and support teams. The second part of the Manual deals with communication and people management issues including leadership skills and self-management together with the ethical and legal framework within which vets and vet nurses work. Thirdly the business aspects of veterinary practice are explored including planning finance marketing the client experience and clinical governance. As well as being a daily source of information for veterinary surgeons and managers in companion animal practice the Manual help support studies for certificates in practice management. It will aid preparation for PSS and VMD inspections and will be of benefit to all practitioners wanting to improve their quality of service premises and facilities and the management of their clinical and support teams. Examples of forms protocols and SOPs are given throughout and the book has a wealth of images to complement and enhance the text. The first BSAVA Manual of Practice Improvement was published in 1972 this completely new Manual will inspire and support a new generation of veterinary surgeons in their careers in small animal practice.

Specificatii

Brand	Callisto
Anul publicarii	2012
Numar pagini	544

Recenzii

Honeypot

Nume

Descrie experiența ta cu produsul

Trimite

Trimite

Informatii

Imaginile produselor de pe site au caracter orientativ si sunt afișate cu titlu de prezentare. Depunem toate eforturile necesare pentru a ne asigura că informațiile pe care vi le oferim sunt corecte și complete, însă va rugăm să consultați întotdeauna ambalajul produsului. Producătorii pot modifica ambalajul fără o înștiințare prealabilă, astfel că nu suntem răspunzători de eventuale diferențe (culoare, formă, aspect) între imaginea afișată pe site și cea a produsului livrat.